Returns & Refunds Policy

We hope you love everything you order from Ocean St the Label, but we understand that sometimes things just don’t work out. If that’s the case, we’re happy to offer an exchange (Australia only), store credit, or a refund on full-priced items, provided your return meets the conditions below.

Full-priced items can be returned for a refund, exchange (for Australian customers only), or store credit. Items purchased on sale or with a discount code are eligible for exchange (Australia only) or store credit. Please note that orders using our 10% new subscriber discount are eligible for a refund. Items marked as Final Sale cannot be returned or exchanged under any circumstances.

Returns must be initiated within 14 days of receiving your order. Items must be in original condition—unworn, unwashed, unaltered, and with all original tags attached. Items with any signs of makeup, deodorant, tan, perfume, or other wear will not be accepted.

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as Ocean St the Label is not liable for lost or damaged return parcels. Items that do not meet our return requirements will be returned to the sender at their own expense.If your item is faulty or you have received an incorrect item, please contact us at hello@oceanstthelabel.com and we will arrange a replacement, exchange or refund where applicable.

Before placing your order, we recommend checking our size guide and product descriptions to help ensure you choose the right fit. If you’re unsure or need help deciding, feel free to reach out via email or Instagram DM—our team is always happy to assist.